Apathy: The Barrier to Improvement

I have found that the greatest hurdle to overcome when promoting process improvement at hospitals is apathy. Many under-performing ePayables programs remain entrenched at hospitals, even when they cannot achieve above 10% enrollment of the institution's spend. Why do hospitals put up with such poor results? In my opinion, many…

Improving Supplier Relationships Thru ePayables

Many hospitals worry that they will harm supplier relationships by forcing suppliers to incur credit card transaction fees. This is simply not the case. Every supplier has their own individual needs, and many are willing to incur transaction fees to have those needs met. Needs such as: being paid early,…

Don't Fear Point of Sale

Many hospitals could significantly increase their electronic payments program if they allowed certain suppliers to be paid at the point of sale. We have found that the average growth hospitals can achieve with POS is 20%. The key is to leverage an integrated payment platform that incorporates POS. An integrated…

Rejuvenate Your Forgotten ePayables Program

A few years ago, many hospitals dove into the electronic payments environment. They used their bank partners as a stepping stone into ePayables; many believing they would achieve high supplier enrollment. Unfortunately, those bank ePayables programs put little effort into supplier engagement. Consequently, many hospitals’ ePayables programs never reached a…

Think Your Revenue Cycle is Your Only Source of Income? Think Again!

Your accounts payable (AP) process provides fertile ground for new sources of revenue and cost saving. To maximize the revenue generated by your AP department, you should be able to answer “yes” to the following questions: Do you take advantage of commercial-card rebates when making supplier payments? Do you have…

Third Party Supplier Onboarding Increases Electronic Payments

Supplier participation is the key to a successful electronic payment (ePayables) program. Unfortunately, many banks and payment solution providers severely underperform in supplier onboarding, which consequently leaves the burden of supplier onboarding on the hospital. Yet selling suppliers on the benefits of ePayables is not one of the core competencies…